Hey Echo SMS Program
Hey Echo, Inc. provides a platform that client organizations use to conduct employee feedback diagnostics, including engagement-related text messages sent to participants. Participants do not create accounts on Hey Echo. The client organization creates each participant record by uploading a roster. This page explains how SMS consent is collected before any text message is sent. Consent to receive SMS is optional and is not a condition of signing in, completing surveys, or using Hey Echo.
How consent is collected
Consent is always collected before a participant's phone number is used to send any SMS. Consent is captured in one of two ways:
In most cases, participants may provide consent through an optional consent checkbox when they sign in to an existing account at www.heyecho.ai/respond/login. That page is authentication only, not registration. The checkbox is not pre-selected, is clearly labeled as optional, and is not required to sign in or use Hey Echo. Participants can decline SMS messaging, leave the box unchecked, or sign in with email instead, and still access their assigned surveys. The sign-in form links to our Privacy Policy and Terms of Use.
In some cases, the client organization, through its HR team or staffing partner, administers a signed consent form to participants instead. A blank version of that form is available for review here: SMS consent form (PDF).
No SMS is sent to any participant until consent has been captured through one of these methods.
What participants consent to
Each participant who opts in consents to receive:
- Invitation links to complete short voice or text-based interviews
- Reminder messages if interviews have not been completed
- Confirmation messages after interview completion
Message frequency typically ranges from 1 to 4 messages per interview cycle. Message and data rates may apply.
How participants opt out
Participants can opt out at any time by replying STOP to any message. For help, participants can reply HELP or contact privacy@heyecho.ai.
Privacy
Mobile information collected through this program is not shared with third parties or affiliates for marketing or promotional purposes. See our full privacy policy at www.heyecho.ai/privacy.
Contact
Questions about the SMS program or this consent process can be directed to privacy@heyecho.ai.